Refund Policy

Our policy lasts 14 days. If 14 days have gone by since receiving the items, unfortunately we can’t offer you a refund or exchange.

Fakapapa sells a wide range of vintage and used items. The product title or description clearly states when a product is a vintage or used item. These items often have scratches, bruises or discolorations which are part of the item's past. The Seller provides pictures in order to let the Customer assess the quality of the items. If the Customer receive an item that differs a lot from the pictures, he may contact the Seller through the contact form to find together an arrangement. To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The Seller will ask the for pictures of the item and a receipt or proof of purchase. Whether the item will be reimbursed and whether the item will need to be sent back to the Seller will be part of the arrangement.

If the Customer receives the items broken or damaged because of problems during shipment, he may contact the Seller to find together an arrangement. The Seller will ask the for pictures of the item and the original invoice. Whether the item will be reimbursed and whether the item will need to be sent back to the Seller will be part of the arrangement.

The items sold on Fakapapa.com are not toys, nor made to be played with or used by children. Many of the items are collector items and serve decorative purpose. The Seller is not reliable for any damage caused by the use of our products. The Seller does not reimburse damages that may be caused by the use of our products.

Fakapapa.com sells kokeshi dolls and these dolls do not like humidity, water or sunrays! Please protect them from direct sunlight. To remove dust, please use a dry cloth to wipe them. The Seller is not reliable for any damage caused by the use of our products. The Seller does not reimburse damages that might be caused by the use of our products.